The report contains a mixture of generic and customized information. Specifically:
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The Planning Process Used This report is generated through a computer aided planning process displayed in the following figure. The ePlanner, covers five phases (P0 to P4) where each phase is supported by an advisor that provides phase specific guidance. The first two phases (P0 and P1) capture country and service specific information. Phase 2 generates a customized plan based on P0 and P1. P3 supports execution of the plan and phase P4 supports monitoring and control with heavy emphasis on project management and quality controls The Planner relies heavily on a pattern repository that houses government patterns, industry patterns, application patterns, platform patterns, network patterns, security patterns and integration patterns. Basically, the user conducts a simple interview with the ePlanner that locates the most appropriate patterns and then these patterns are modified, extended and combined with other patterns to produce country and problem specific solutions. The outputs produced by the ePlanner contain a mixture of generic and customized information. The generated plans can be further customized by the local experts and consultants. The ePlanner attempts to produce about 70% complete plans in less than an hour, the rest is done by the local experts. This computer aided planning process is based on the basic principle that most people are better editors than creators. |
1. |
Government Model |
Factors pertaining to Small Island Developing Countries | ||
Area | 10000 - 50000 sq. miles | |
Population | 500 thousand - One million | |
Economic Conditions (People living below poverty line) | 21 - 30% | |
Number of spoken languages | More than 10 | |
Education Level (Literacy Rate) | 51 - 70% | |
ICT Usage | Less than 10% | |
Economic Indicators | ||
e-Government Readiness Index (UNPAN) | 0.2365 | |
Networked Readiness Index (WEF) | Not Available | |
Population (2008) millions (wef) | 1.1 | |
GDP (Billion USD) (2008) (wef) | 1.615 | |
GDP per Capita(USD) (2008) (wef) | 1370 | |
Income Group (wef) | ||
Rank within the IncomeGroup (wef) | ||
For further details, please explore following links: | ||
ICT Status Indicators | ||
Landline Phone Connections per 100 citizens | 0.22 | |
Cellular Subscriptions per 100 citizens | 9.2 | |
Internet Users per 100 citizens | 0.16 | |
Broadband Users per 100 citizens | 0.01 | |
Reliance on Web | No use of Web (Paper-based systems) | |
Mobility Reliance | No use of mobile computing | |
Miscellaneous Data | ||
Desired use in Services | Few Services | |
Time Horizon | One year |
Sectors | Owned by Government | Regulated by Government | Mode of Operation |
Education | No | Yes | Centralized |
Internal Affairs | Yes | Yes | Centralized |
Law Enforcement and Public Safety | Yes | Yes | Centralized |
Economic Development | No | Yes | Centralized |
Healthcare | No | Yes | Centralized |
Transportation | No | Yes | Centralized |
ICT Infrastructure Services | No | Yes | Centralized |
Agriculture | No | Yes | Centralized |
Public Welfare Services | No | Yes | Centralized |
Administrative Services | No | Yes | Centralized |
Environmental Services | No | Yes | Centralized |
Retail Services | No | Yes | Centralized |
2. |
Service Model |
Service Synopsis:
Overview |
BI (business intelligence) is an umbrella term that means different things to different people. The main idea, despite the differences, is that BI enables business managers to make intelligent decisions -- it transform data to information (and knowledge) for improved decisions and actions. Quick examples of BI applications are: providing targeted information at the right place and time for competitive advantage, producing information that is actionable (e.g., accurately predicting changes in weather conditions), improving processes for significant reduction of time and cost, and use of dashboards for graphical views of a wide range of opportunities in improving sales, customer satisfaction, and new business ventures. Government agencies are also using BI to offer better services in public health, public education, public safety and public welfare.
Key Characteristics of a BI Service:
Major Components of a BI System:
A BI service has four major components: a data warehouse, a collection of business analytics and mining tools, business performance management (BPM) for monitoring and analyzing performance, and a user interface (e.g. dashboard). Specifically, a BI service has the following major components as displayed in the following Figure:
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Business Strategy Assessment | ||
Goal of subject ICT service | Maintain Existing Users | |
Source of Funding | Current Business Budget | |
Alignment of Service with Business Strategy | Directly (primary value) | |
Governance | ||
Parameters | Present Mode of Operation | Future Mode of Operation |
Service Availability | Not available at all | Available to 20% of the population |
Service Quality | Non Existing, intolerable | Mostly bad, occasionally good |
Provider Service Management | Non Existing | Initial, Ad hoc |
Business Strategy for the Service | Non Existing | Vision Mission defined |
Legal, Technical and Human Infrastructure | Non Existing | Policies have been defined |
Overall Management, Technical and Human Infrastructure of Small to Medium Businesses | Non Existing | Policies have been defined |
Ability to Detect problems | - | - |
Ability to Adjust quickly | - | - |
Ability to Learn for future improvements | - | - |
3. |
Relevant Case Studies and Examples |
Examples and Case Studies |
Sample Case Study: "How BI is used at Norfolk Southern to support decision making"?
Extracted from "Business Intelligence and Decision Support", by Turban, E et al, 9th edition, Prentice Hall.
Norfolk Southern, a scheduled railroad company, required new systems that would use statistical models to determine the best routes and connections to optimize railroad performance, and then apply the models to create the plan that would actually run the railroad operations. The new systems, called TOP (Thoroughbred Operating Plan) consists of the following key components:
A Few Short Case Studies and Examples of BI and BIG DATA:
Additional Sources for Case Studies and Examples:
Many examples of BI and BIG data are being published on a regular basis on the Internet. The following sources are highly recommended:
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4. |
Strategic Suggestions and Policies/Procedures |
Cost and Benefit Analysis: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Strength, Weakness, Opportunities and Threat Analysis: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Policies General Suggestions
Selected Samples from Vendor Publications
Scholarly Resources on Policies (Sample)
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Due to Centralized strategy selected, it is easy to implement uniform policies |
Suggested Policies and Procedures for Success |
Readiness Suggestions:
Legal, Policy and Regulatory Suggestions
Information Policy
Ensuring Information Quality
Procedures and Processes Suggestions
Technology Suggestions
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Special policies consideration for Small Island & Developing States An institution such as government, NGO or community responsible shall
Note: These policies consideration are implemented by government of Zanzibar in depth |
Business Processes: | |
Business Intelligence (BI) Service* | |
5. |
Management Considerations |
Business Continuity Planning Checklist | ||
GOAL 1- Establish a good foundation | ||
Action Plan Steps | Status | |
Identify a coordinator and/or team with defined roles | N/A | |
Conduct a business process and services inventory to understand which processes are mission-critical . | N/A | |
Determine acceptable levels of service during the recovery | N/A | |
Identify essential employees and other critical inputs (sub-contractors, services, logistics, etc.) | N/A | |
Conduct a technology asset inventory to determine and document the mission-critical technology components | N/A | |
Understand the rules or regulations governing your business operations. | N/A | |
Identify a budget: Quantify the potential costs of downtime or total business failure. | N/A | |
Knowledgeable individuals from Business Department | ||
BCP Manager Name | ||
BCP Manager Email | ||
Alternate Manager Name | ||
Alternate Manager Email | ||
Senior management team | ||
HR & legal team | ||
Public relations team | ||
IT team |
GOAL 2—Develop a thorough plan | ||
Perform inventory on company’s hard and soft assets | ||
Add Inventory Document Link (Hard Assets) | ||
Add Inventory Document Link (Soft Assets Data etc) | ||
Backup Site Information | ||
Address | ||
Other Information | ||
Others Business Functions , Process | ||
Structured walk-through | ||
Date : | May-31-2015 | |
Department / Business Unit | ||
Members | ||
Checklist Test Report |
GOAL 3—Maintain the plan diligently | ||
Maintaining plan | ||
Next Update Plan Date : | May-31-2015 | |
Policies & Procedures | ||
BCP awareness training | ||
Date : | May-31-2015 | |
Objective | ||
Department / Business Unit | ||
Members | ||
Comparing BCP Test | ||
(Last and Current test , missing item, enhancing features etc) |
6. |
Technical Specifications |
Application: | ||
Strategy | Buy | |
Apps |
Client/Server App Client Side: handset client (microbowser) Server Side: Web Portal with XML and Social Network features |
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For Centralized |
It maximizes use of common resources. It makes standardization easier. It is easier to monitor and control. |
Platform: | ||
Computing Load | Low | |
Machine |
MOSS 2007 [4GB RAM, 90GB Hard Disk] HP c7000 Blade server HP Modular SAN Array 1000 |
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Middleware |
Standard middleware (e.g., RPC, RDA, MOM) Database and Transaction Processing middleware needed for slow networks, restricted to - Text based transactions and forms - No flash support) Wireless Gateways |
Network: | |
Solar powered networks Wireless networks (cellular, wifi) Wimax |
Security: | |
ID, Password based security SSL, VPN, PKI Wireless security Mobile application security For Decentralized: Harder to secure and recover |
Special considerations | |
a portal that can handle all business processes within this Service |
Architectural Consideration: | |
a portal that can handle all business processes within this Service |
7. |
General Integration Issues |
This architecture document uses a service oriented architecture (SOA) based on components that provide these services. The components consist of the following (see the diagram)
Overall Integration Strategy Using SOA SOA is especially suited for integration of diverse enterprise applications that include data warehouses and migration of applications. In particular, an SOA ESB (Enterprise Service Bus) provides a collection of technologies (middleware such as Web Services, adapters/gateways for protocol conversion, data transformers, transaction managers, and work/process flow systems) that allow diverse applications to talk to each other. For example, an ESB platform can allow new EB applications written for Web users to seamlessly communicate with back-end mainframe-based ERP systems, data warehouses and databases. At their best, ESB platforms hide all the complexity needed to enable interactions between applications that were developed at different times by using different middleware technologies. Thus ESB platform is not a new technology rather, it is a combination of well-known technologies that can integrate multiple applications. All applications (business components) provide services that are invoked through well defined interfaces
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8. |
Country/Region Specific Details |
Special Recommendations Based on Country/Regional FactorsBusiness processes
Applications
Technologies (platforms, networks)
Security
Project Planning
Total Cost of Ownership
Total Time to Install
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9. |
Additional Details |