Executive Summary

Service Name: Mobile Health Clinic (MobClinic01)
Country Name: Zambia (Z4Zambia)
Target Customers: Citizens, Businesses, and other Agencies (possibly)

Service Mission: Mobile Health Clinic Overview

Mobile Health Clinical Services

Mobile health clinics (MHCs) provide a wide range of medical services that range from helping the homeless to assisting disaster victims. These clinics have been extremely effective around the globe, especially in the developing countries, to combat HIV, reduce infant mortality and improve maternal health. Mobile health clinics combine the following growing areas to help the public:

  • Mobile units, equipped with needed medical capabilities, that can move quickly from one location to another
  • Telemedicine (the use of medical information exchanged from one site to another electronically) to help the patients. This includes consultative, diagnostic, and treatment services.
  • Mobile (portable) devices with the capability to create, store, retrieve, and transmit data in real time between end users to help the patients. The mobile hardware devices coupled with software applications and patient data increases clinicians reach, mobility, and ease of information access, regardless of location.

A well integrated Mobile Health Clinic Support Application (shown in the diagram) should locate the supplies  available in the neighborhood, locate potential patients who need help, support physicians to provide clinical services, access to patients electronic health record (EHR), and support inventory management, workflow and administrative activities by using mobile devices over wireless networks.

Although the services provided by the mobile Health clinics vary widely, the offered services can be categorized as follows:

  • Informational only, just to keep the public informed
  • Testing (e.g., HIV testing)
  • Treatment (e.g., vaccinations)   

Naturally, the capabilities needed in the mobile clinic will depend on the type of services being offered.  

Common Automation Strategy:

Patient care is being commonly supported by healthcare software from companies such as SAP and IBM. However, an integrated supported system is needed for mobile health clinics.

Service Goals (How this service will be delivered to the customers)

Service Type: Transactional
Boundaries Crossed: Federal
Use of Web: No use of Web(Paper-based systems)
Use of Mobility: No use of mobile computing

Service Assessment Results

  • Cost/Benifit Results: Should be Done After Very Careful Analysis of Effort (i.e., try to reduce effort)
  • SWOT (Strengths, Weakness, Opportunities, Threats) Results: Worth Pursuing
  • Acquisition Strategy Recommended: Outsource

Architecture View

The strategic Planning Document provides information about different aspects of this architectural view. Additional documents generated by the system focus on different aspects of this view.


Following is the list of support documents, in alphabetical order, generated by the system with brief description.

 Support Documents Available



Administrative (Governance) Guidelines

  • Public awareness and marketing activities needed
  • Possible funding sources
  • Training and capacity building needed
  • Ethical guidelines to be followed
  • Failure risks and how to minimize and manage them
  • Governance guidelines and appropriate standards

Download as MS Word Document (.doc)


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Audit List

  • Policies checklists
  • Procedures checklist
  • Security checklist
  • Technology checklist

Download as MS Word Document (.doc)


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Business and Integration Requirements Document

  • Functional requirements
  • Security requirements
  • Interface and integration requirements
  • Logical architectures
  • Vendor considerations
  • Information models (use cases, flow diagrams)

Download as MS Word Document (.doc)


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Business Plan

  • Template for business plan
  • Business and company information
  • Service specific Information needed

Download as MS Word Document (.doc)


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High Level Strategic Plan and Solution Architecture

  • Generic information (common best practices, e.g., security) that enforces uniform standards and practices.
  • Service specific (e.g., healthcare versus education) information to address the unique problems for the type of service.
  • Situation specific (large versus small system, simple versus complex system) recommendations of technologies and management.
  • Country/Region specific (e.g., Belgium vs. Brazil) suggestions based on country/region specific factors supplied by World Economic Forum (WEF) and United Nations (UN).

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Project Management (Monitoring and Control) Report

  • Project initiation tasks
  • Project planning tasks
  • Project execution tasks
  • Project monitoring tasks
  • Project closing tasks

Download as MS Word Document (.doc)


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RFP (Request for Proposals) Corner

  • Organization information
  • Bid submission procedures
  • Detailed technical specification of the service
  • Qualifications needed

Download as MS Word Document (.doc)

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Standards Used

  • Best Practices used (e.g., SOA, TOGAF, PMBOK, CMM)
  • International Standards Used (e.g., ISO 9000, ITIL, NIEM)

Download as MS Word Document (.doc)